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Service Specialist

Location District of Columbia, DC (Remote)
Primary Office Cincinnati
7812 Redsky Drive
Cincinnati, OH 45249
United States
Duration Full Time
Desired Education Technical School
Desired Experience 5-7 Years
Ideal candidate has experience in servicing and install security for banking clients.

Responsibilities At Convergint, our greatest strength is our people. Convergint was founded on a set of core values and beliefs that express our responsibility to our customers, our colleagues, and our communities. Our culture promotes fun and laughter on a daily basis, believes in balanced lives: family, business and community and creates a positive work environment.







We seek experienced electro-mechanical field service technicians to troubleshoot, repair, and perform preventive maintenance on banking equipment including alarm systems, CCTV's, pneumatic drive-ups, VATS, vaults and deposit boxes.







Responsibilities include:



Prioritizing and completing all service calls and preventive maintenance daily



Communicating service schedules and outcomes with customers in a timely manner



Escalating issues and reassigning service calls as needed



Reporting service resolutions clearly and timely



Organizing and updating technical documentation and best practices regularly



Maintaining a high-level of industry knowledge through training and certifications

Skills Who You Are:



A True Business Partner- You will serve as the primary customer contact



A Relationship Builder-You will be responsible for building lasting relationships with our customers and vendor partners



A Leader of Time Management-You will prioritize your service calls daily to ensure a high-level of customer service



A Self-Starter-You take initiative to deliver exceptional service and solutions



A Seller-You sell our company culture and our unique solutions

Other Why Convergint?



Work with purpose-join us in creating a positive work environment, help us promote fun & laughter on a daily basis and maintain a balanced life!



Convergint is "Making a Daily Difference!"- be a part of a culture based on values and beliefs that express our responsibility to our customers, our colleagues and our communities



Health and Wellness: Medical, Dental, Vision, Disability, Life, FSA, HSA (Employer Contribution) Employee Assistance Program, TeleDoc Services, Wellness Program

Convergint Technologies is an Equal Opportunity Employer who is committed to workforce diversity. Minorities/Females/Disabled/Veterans are encouraged to apply. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. We offer a smoke-free and drug-free workplace.

Employment is contingent upon successful completion of background investigation and pre-employment drug screen.
All applications and resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted for an interview.

Convergint Technologies is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Convergint Technologies offers many job opportunities outside of the U.S. which can be found through our employment website at uscareers.convergint.com/careers.


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